Open 7 Days 9am - 5pm

(08) 9948 1765

Open 7 Days 9am - 5pm

Refunds, Returns and Delivery

4WD Tour and Dive Adventure Bookings

If you do not attend at the agreed date, time and place you may not be entitled to any refund. Ocean Park reserves the right, when necessary, to alter routes, vehicles/vessels and times.

Minimum numbers are required for all 4WD tours and Dive Adventures. Ocean Park will endeavour to meet our required minimum numbers, if however we do not meet minimum numbers you will be offered a full refund or an alternative date.

Dive Adventure Terms and Conditions

If Ocean Park needs to cancel a tour for any reason including for safety reasons or unsuitable weather conditions, this will be at the discretion of the dive boat skipper and/or dive supervisor. We will endeavour to notify you as soon as possible, youwill be offered full refund or an alternative date.

All divers certified and uncertified will be required to complete and sign a Liability Release and Assumption of Risk Agreement as well as a Standard Safe Diving Practices Statement of Understanding. Failure to completethese forms will result in you not being able to take part in any diving activities.

If you are a certified diver you will be required to produce your certification card prior to the tour commencing. Failure to do so will result in you not being able to take part in any diving activities. If you have lost your certification card, please contact us prior to booking.

If it has been over 12 months since your last dive Ocean Park may request you complete a SCUBA Review prior to your day trip. Please contact us on 08 9948 1765 to discuss your requirements.

Dive Course Terms and Conditions

Refunds on courses follow our standard refund policy minus any consumables that have been supplied prior the commencement of the course e.g. E-learning pass, text books etc. Consumable costs are as follows:

All students completing PADI courses must complete a RSTC Medical Statement prior to booking. Any student who answers YES to having ANY of the medical conditions on the RSTC Medical Statement MUST obtain an Australian Standard AS4005.1 Diving Medical PRIOR to commencement of the course. Please note there is nowhere a dive medical can be done in Shark Bay. To find a diving doctor near you via South Pacific Underwater Medical Society (SPUMS) website – http://www.spums.org.au/diving-doctors-near-you.

Ocean Park strongly recommend Open Water students have a diving medical as it may uncover conditions or issues you may not be aware of, for example ear, nose and throat, or lung function issues, which could expose you to risk of serious injury or death while diving. Australian Standard AS4005.1 and SPUMS both recommend a diving medical be completed.

No refunds will be offered for any student changing their mind about a course unless they are deemed medically unfit to dive by a diving doctor.

Aquarium Shark Dive Experience

No refunds will be given if divers (certified or uncertified) change their mind on the day of the experience for any reason. We are explicitly clear in all marketing material that this is an aquarium shark dive experience. “I did not realise the experience is in an aquarium” is not a valid reason for a refund. Divers wanting to dive in open water in Shark Bay should book onto our “Dive Shark Bay” tour.

All non-certified divers who wish to take part in the Shark Dive Experience must complete a Medical Questionnaire on the day of the tour. You must review this questionnaire prior to booking to ensure you are fit to dive. If you answer ‘YES’ to any of the medical questions, it doesn’t mean you can’t dive, but you will need to visit a diving doctor to get medical clearance to dive. To find a diving doctor near you via South Pacific Underwater Medical Society (SPUMS) website – http://www.spums.org.au/diving-doctors-near-you. Please contact us on +61 08 9948 1765 for further details. No refunds will be given if you answer ‘YES’ to a medical question on the day of the tour and do not bring written medical clearance to dive.

Gift Voucher Expiry

Gift cards are treated as cash and cannot be replaced if lost or stolen. Gift Cards may only be used for purchases in Ocean Park and cannot be returned or exchanged for cash. Gift Vouchers cannot be used to purchase gift vouchers.  Ocean Park Gift Vouchers must be used within 12 months of purchase.

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How to get there

Ocean Park is situated 8km south of Denham and approximately 30km from Monkey Mia on Shark Bay Road. Located on Western Australia’s rugged and spectacular west coast, Ocean Park is nearly the most western most point of Australia.

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Opening Hours

9:00am - 5:00pm Every Day

Join the friends of Ocean Park

Keep up to date with what is happening at Ocean Park.

Ed and the team are always finding new tiger sharks, rehabilitating sea turtles or adding new marine creatures to the Ocean Park exhibits.

Sign up to receive our email newsletter several times a year and become a friend of Ocean Park!