Refunds, Returns and Delivery

Refund Policy

1. Aquarium Tour Cancellation Policy

Online Bookings

Customer will receive a full refund or credit with 24 hours’ notice or in case of weather-related cancellations.
No-shows will be charged the full price.
Please contact us by phone (08) 9948 1765 or email info@oceanpark.com.au to cancel or to enquire about an existing booking.

Tour Group Aquarium Bookings

Amendments to final numbers can be made up to 24 hours prior to the date of the tour and prior to payment in full.
Payment in full must be made prior to or on the day of the tour.
Once payment is made no refunds will be given for a reduction in final numbers.

2. Restaurant Cancellation Policy

Online Bookings

We kindly ask customers to notify the restaurant of any changes or cancellations via phone or email (08) 9948 1765 or info@oceanpark.com.au
Tables will be held for 15 minutes past the booking time.
During school holidays, sadly we are not able to reserve tables
No service without a shirt and shoes.
Staff reserve all rights to decline service to patrons who engage in offensive or abusive behavior

Tour Group Restaurant Bookings

Amendments to final numbers can be made up to 24 hours prior to the date of the tour and prior to payment in full.
Payment in full must be made prior to or on the day of the tour.
Once payment is made no refunds will be given for a reduction in final numbers.

3. 4WD and Dive Tour Cancellation Policy

For cancellations made 30 days or more prior to the tour, Ocean Park will provide customer with a full refund (minus 10% booking fee).
For cancellations made more than 8 days but less than 30 days in advance Ocean Park will provide a 50% refund.
For cancellations notified less than 8 days prior to tour date there will be no refund provided.
Failure to attend on the agreed date, time, and place may result in no refund.
Ocean Park reserves the right, when necessary, to alter routes, vehicles/vessels and times.

Dive Tour Conditions

All divers (certified or uncertified) are required to complete and sign a ‘Liability Release and Assumption of Risk’ Agreement as well as a Standard Safe Diving Practices Statement of Understanding. Failure to complete any of these forms will result in you not being able to take part in any diving activities.
If you are a certified diver you will be required to produce your certification card prior to the tour commencing. Failure to do so will result in you not being able to take part in any diving activities. If you have lost your certification card, please contact us prior to booking.
If it has been over 12 months since your last dive Ocean Park may request that you complete a SCUBA Review prior to your day trip. Please contact us on (08) 9948 1765 to discuss your requirements.

4. Other Tour Terms and Conditions

Minimum numbers are required for all 4WD and marine tours. Should we not meet the minimum numbers required to operate specific tour, you will be offered a full refund or the option to rebook to a different date. This is outlined in your tour booking confirmation email.
All tours are subject to weather conditions. Ocean Park may cancel tours for safety reasons or due to unsuitable weather conditions. Should this be the case you will be offered a full refund or the option to rebook to an alternative date.

5. Dive Course Terms and Conditions

Refunds on courses follow our standard refund policy, minus consumable costs that have been supplied prior to the commencement of the course (eg. E-Learning pass, text books etc.). Consumable costs are as follows:
Open Water – $200
Advanced Open Water – $150
Rescue Diver – $150
All students completing PADI courses must complete a RSTC Medical Statement prior to booking. Any student who answers YES to having ANY of the medical conditions on the RSTC Medical Statement MUST obtain an Australian Standard AS4005.1 Diving Medical PRIOR to commencement of the course. Please note there is nowhere a dive medical can be done in Shark Bay. To find a diving doctor near you via South Pacific Underwater Medical Society (SPUMS) website – http://www.spums.org.au/diving-doctors-near-you.
Ocean Park strongly recommend Open Water students have a diving medical as it may uncover conditions or issues you may not be aware of, for example ear, nose and throat, or lung function issues, which could expose you to risk of serious injury or death while diving. Australian Standard AS4005.1 and SPUMS both recommend a diving medical be completed.
No refunds will be offered for change of mind unless deemed medically unfit to dive by a diving doctor.

6. Aquarium Shark Dive Experience Terms and Conditions

No refunds for divers changing their minds on the day of the experience for any reason. Ocean Park is explicitly clear in all marketing material that this is an aquarium shark dive experience. Divers wanting to dive in open water in Shark Bay instead should book onto our ‘Dive Shark Bay’ tour.
Non-certified divers must complete a Medical Questionnaire on the day of the tour. You must review this questionnaire prior to booking to ensure you are fit to dive.
If you answer ‘YES’ to any of the medical questions, it doesn’t mean you can’t dive, but you will need to visit a diving doctor to get medical clearance to dive. To find a diving doctor near you via South Pacific Underwater Medical Society (SPUMS) website – http://www.spums.org.au/diving-doctors-near-you. Please contact us on +61 08 9948 1765 for further details. No refunds will be given if you answer ‘YES’ to a medical question on the day of the tour and do not bring written medical clearance to dive
Gift Voucher Terms and Conditions (not related to COVID-19) are also available.

7. Gift Voucher Terms and Conditions

Gift cards are treated as cash and cannot be replaced if lost or stolen. Gift Cards may only be used for purchases in Ocean Park and cannot be returned or exchanged for cash.
Gift Vouchers cannot be used to purchase gift vouchers.
Ocean Park Gift Vouchers must be used within 12 months of purchase.